Where there is fame, fortune and publicity, there
will also be ample rumor and controversy. Clive Davis and Kelly Clarkson are no
exception to this rule. One would assume that an artist's recording label would
be among the people who are most invested in bettering their client's career
and public reputation. However, that was clearly not the case in the situation
of Clarkson and her long-time record producer, Clive Davis. Considerable
controversy has swirled around the release of the American Idol alum's third
album "My December," which was allegedly the culmination of Davis and
Clarkson's creative differences.
In Davis' recently released memoir "The
Soundtrack of My Life," he publicly ousted Clarkson's songwriting
abilities and overall mental stability. Regardless of whether or not the
aforementioned accusations were even accurate, the sheer fact that an
accomplished, well-respected music industry executive would be willing to
publicly defame one of his very own clients is utterly appalling to me. I am
not going to delve any deeper into this Davis/Clarkson debacle because I am not
in a position to say whose accusations were, in fact, truthful.
This post was not meant to perpetuate rumors
surrounding Davis and Clarkson's creative parting, it is, however, meant to
suggest an alternative producer-client relationship that the recording industry
should pattern their publicity efforts after. It would not be fitting of me to
have a blog dedicated to recording industry promotion and publicity techniques
if I did not address the issues of crisis communication and reputation
management within the music industry. As I mentioned before, it would be very
difficult to manage the careers of famous singers and musicians, who are
constantly subjected to public scrutiny, without incurring any minimal
reputational damages along the way.
Armed with this knowledge, music industry
professionals should prepare themselves for negative publicity surrounding
their clients, all the while hoping for consistently positive publicity. Music
publicists do not, however, have to fall victim to these "publicity
stunts." Addressing the issues of crisis communication and reputation
management is, in fact, one of the many pivotal moments where public relations
is absolutely essential to the success of the music and recording industry.
In order to avoid incurring any unnecessary
reputational damages in the case of their clients, music industry public
relations professionals should, first and foremost, keep a watchful eye on
social media platforms and industry-related Internet publications. With all of
its benefits and opportunities, the Internet can also be one of the most
negative and quickly spreading rumor generators within the mass media sphere.
However, if public relations practitioners
are consistently monitoring client media mentions, they can respond
quickly and quell any defamatory rumors before they begin.
In the event that controversies do in fact take
wings, there are steps to be taken to minimize exposure and diminish
reputational damage. The key to addressing client misrepresentations and
untruths is to address them head on, and with complete honesty. Public
relations professionals should never "spin" or misrepresent the
truth, even if it is in the best interests of their clients. Many times, the
only "leg" that a public relations practitioner has to stand on, in
the event of a crisis, is his or her professional reputation and, as a result,
there is no client or crisis that is worth compromising such a valuable
professional reputation.